Supplied in the UK by Jestic Foodservice Solutions
Supplied in the UK by Jestic Foodservice Solutions
At R&S Services, we know how important it is to your business that your equipment performs perfectly all-day, every day. But we also know it doesn’t always do that…and that’s where R&S can help.
We work with customers nationwide – from the biggest high-street chains to one-store businesses – to reduce downtime, speed up repairs, and help you get the very best from your equipment.
Our customer-driven pay as you go model is perfect for businesses of all shapes and sizes, and with an average First Time Fix rate of approximately 85% you can be confident of getting back up and running in no time!
At R&S we believe the operator is the most important person – that’s why our vans carry so many common parts – we want to be able to get in, get the fix complete and leave you in peace.
We also know that your time is crucial, so that makes our task time critical as well. Our vans are updated overnight with parts and supplies, so that first thing every morning, our engineers are onto the first job of the day with no delay. It’s all about getting our customers back up and running as quickly as possible
From emergency repairs to preventative maintenance, our experienced and knowledgeable sales team will be able to guide you quickly and easily to the best solution for your business. We can identify the best times for our engineers to call – to minimise disruption whilst helping keep your kitchen on track and performing.
For higher traffic sites we can identify regular wear-out part and create bespoke service schedules so that we can proactively book appointments and replace parts before they actually break – meaning you have no downtime at all – just simple seamless, efficiency across all your equipment.
Every job is logged on our bespoke technical system – with time-stamped, geolocated imagery of every job saved and shared amongst the team. Next time an engineer calls, we know what’s been done previously and when. On some of our longer contracts, we have up to 1000 images per site, so we can also keep track of your maintenance programme in detail – saving you time, energy, and admin. As well as making sure your equipment spends more time helping you serve customers.
With engineers available nationally, and a wealth of experience to call upon, you can be sure that you’re getting the very best when you have R&S Services on-site. All our engineers are gas and electrical safety checked and certified to the highest level, so you know you can trust an R&S engineer to get you up and running again.
